How To
If you have additional questions, call our office
Patient Portal
The Patient Portal is a secure web portal on our website homepage that gives patients an efficient internet-based method of communicating with their doctor’s office. Parents can log on to our website, click the
"Patient Portal" button at the top of the screen.
Once you are in the Patient Portal you can:
- Exchange messages with their child’s provider or our staff
- Review and pay billing statements
- Request appointments
- Retrieve test results review personal health information
- Complete and update medical forms
- Update your profile and contact information
Please allow 3 business days for a response. The Patient Portal does NOT replace an office visit and is intended for all
NON-URGENT MATTERS. Should your child have an emergency medical condition, dial
911.
It’s simple and easy to Access your Patient Portal:
- Visit our website and select “Patient Portal” button at the top of the screen. From the Patient Portal you will select “sign up”.
- You can also contact us directly and we can send you an invitation.
We are here to help. If you experience any difficulty when registering, please call our office at
(586) 323-6300 during normal business hours for assistance.
Schedule an Appointment
To schedule an appointment you may call our office and speak to a receptionist. You may also request all non-urgent appointments via the Patient Portal.
Request Medication Refill
To request a medication refill you should have the medication bottle/package with you.
Refills can be requested any of the following ways:
- Call our office and press option 2
- Contact your pharmacy and have them send us a request electronically
- Send a message directly to your provider using our
Patient Portal
Please allow 3 business days for a response.
Transfer Records
To request medical records, you can send a message via the Patient Portal, complete our medical records form or send us a written request.
There is a $25.00 administration fee that is collected before records are processed. Records can be sent via encrypted email, faxed, or mailed. Please allow up to one week for processing.
**PLEASE NOTE: If records are needed for a specialist office, please have the office send a signed medical records request. The administration fee is waived when transferring to a specialist.
Referrals
For most medical issues, our providers can evaluate and manage your care right here in the office. Occasionally, we will need to refer you to a specialist to help manage your child’s care. If we refer your child to a specialist, follow these steps to ensure your child gets the best care and to optimize your insurance coverage.
- Check with your insurance to ensure the provider participates with your insurance plan.
- Ask your insurance carrier if your plan requires a referral. Some insurance plans require that a member receive a referral from your primary care physician prior to seeing a specialist.
- Call the specialist to schedule your appointment
- Notify us of the appointment. Even if your plan does not require a referral, we highly recommend you speak with us prior to seeing a specialist.
If your plan requires a referral from your primary care physician, please call our office and select option 4 to leave a voicemail. We will need the doctor's name and specialty, reason for the visit, date of your appointment, location of the office, and fax number.
